what are you doing to enhance or even align with the image you want to project? Your Job and career prospects may depend upon this!
Got to get personality plus to get the return business!
Hairdressers and Baristas can measure their impact on sales by repeat business, YES! it’s called Loyalty and no woman feels great if they have to change hairdressers! It’s the same with the Barista /customer relationship!
Take “personal” out of the complaint, and make it a great learning process
Accepting humble pie! Complaints and criticisms of your service or business is not always easy to accept. The first vital factor is remember that this is not about you PERSONALLY and try not be become immediately defensive and therefore appear a wee bit aggressive. Remain objective, assertive and most of all Listen!
The Simple Extras
Those little, simple extras are the BIG winners! as Jay Denzie says, “Your your smile is your Logo; Your personality your business card; and how you leave others feeling after having an experience with you, becomes your trademark! Well done to the Sea Salt Restaurant staff for achieving this!