Never worked in a remote locality before and yet keen to go miles away lured by the dollars and…
Committed to our community
Research indicates that attitudes develop at a very young age and that parents’ values and attitudes need to be supported as normal life and normal behaviour
Uniform Decision
The decision to implement a team uniform is often a debatable one. However, uniforms can benefit you, your team and your customers …
New Location
Please note Eather Recruitment has now moved. We are now located in the PDD offices Palm Court Centre Port Macquarie,…
Private Vs Public image – are you authentic in your job?
what are you doing to enhance or even align with the image you want to project? Your Job and career prospects may depend upon this!
Got to get personality plus to get the return business!
Hairdressers and Baristas can measure their impact on sales by repeat business, YES! it’s called Loyalty and no woman feels great if they have to change hairdressers! It’s the same with the Barista /customer relationship!
The Simple Extras
Those little, simple extras are the BIG winners! as Jay Denzie says, “Your your smile is your Logo; Your personality your business card; and how you leave others feeling after having an experience with you, becomes your trademark! Well done to the Sea Salt Restaurant staff for achieving this!
Take “personal” out of the complaint, and make it a great learning process
Accepting humble pie! Complaints and criticisms of your service or business is not always easy to accept. The first vital factor is remember that this is not about you PERSONALLY and try not be become immediately defensive and therefore appear a wee bit aggressive. Remain objective, assertive and most of all Listen!
Added Value for the customer experience
Who would have thought that on the busy Pacific Highway at Coolongolook, that a Cafe and restaurant, called the Salty Dog would be not just a local winner, but a traveler’s delight!
You Know You’re a Recruiter When…
You Know You’re a Recruiter When…
Complain with positive effects…
Many of us give a complaint with dread. Often we are reluctant to speak up, sometimes fearing confrontation, repercussions and / or even “making a scene”. However, complaints can be made effectively and assertively and can help build better relationships and stronger communication skills… and in the end get you what you want! it’s often a win-win!
It’s all about YOU! Customer Service can start with you, the customer!
As consumers and paying customers we all have varying levels of expectation when we spend our hard-earned money, whether it’s for a coffee or a holiday, we want the very best!
5 steps when Managing Staff performance
Providing constructive feedback to your employees gives them with an insight into how their performance is progressing. However, for many of us, just the very thought of obtaining feedback creates anxiety and sometimes we get defensive, even before the event!
Ethics are important in any job – do you have an Ethical Compass? – 50 shades of right.
It may help to think of the people around you as an ethical compass guide. Before you act or react to what others say or do, consider the following self-analysis …
Make your job easier and enjoy the customer interaction
Leave a positive lasting memory for your customers with the right response to “Thank you” can work as an competitive edge! What are your staff saying?
What is “active” listening?
Best idea to help you focus on good listening skills is to visualize an Elephant – they have 2 large ears and a very small mouth… there is a good reason for this! Start using active listening today to become a better communicator and improve your workplace productivity and relationships.
Staff with the RIGHT Stuff!!
There is little point in spending a small fortune in advertising and promoting your business, if when guests arrive, they are not greeted like family!
What motivates employees? find out
Business must start intentionally finding high performing along with high culture fit employees. Further, business must be ruthless when it comes to rejecting individuals who aren’t a “right fit”. Even if they come across as a high performer, they can wreak havoc on the positive, collaborative culture you need to create.”
Recognition and Rewards for staff, it can be very simple
Everyone is motivated by different things… make sure you get to know your staff and most importantly, what part of working for you, turns them on… and on… a couple of good, simple survey questions might be “ What makes you want to come to work here each day”? And “if you could improve your work environment, what would you like to see happen?”
Recruit slow ….. for quality staff
Quality recruits means quality sourcing, screening and selection. This takes time and great consideration.