Leave a positive lasting memory for your customers with the right response to “Thank you” can work as an competitive edge! What are your staff saying?
What is “active” listening?
Best idea to help you focus on good listening skills is to visualize an Elephant – they have 2 large ears and a very small mouth… there is a good reason for this! Start using active listening today to become a better communicator and improve your workplace productivity and relationships.
Staff with the RIGHT Stuff!!
There is little point in spending a small fortune in advertising and promoting your business, if when guests arrive, they are not greeted like family!
What motivates employees? find out
Business must start intentionally finding high performing along with high culture fit employees. Further, business must be ruthless when it comes to rejecting individuals who aren’t a “right fit”. Even if they come across as a high performer, they can wreak havoc on the positive, collaborative culture you need to create.”