Each role within hospitality is vital, especially front desk and this is often the first point of contact and the last farewell… a lasting memory and important feature if you want repeat business. Don’t under rate the genuine smile and welcome!
Uniform Decision
The decision to implement a team uniform is often a debatable one. However, uniforms can benefit you, your team and your customers …
Take “personal” out of the complaint, and make it a great learning process
Accepting humble pie! Complaints and criticisms of your service or business is not always easy to accept. The first vital factor is remember that this is not about you PERSONALLY and try not be become immediately defensive and therefore appear a wee bit aggressive. Remain objective, assertive and most of all Listen!
The Simple Extras
Those little, simple extras are the BIG winners! as Jay Denzie says, “Your your smile is your Logo; Your personality your business card; and how you leave others feeling after having an experience with you, becomes your trademark! Well done to the Sea Salt Restaurant staff for achieving this!